Manage a client organisation

Last updated: June 20, 2026

What this does

Once a client is live, the Partner Console is where you look after it: its settings, the features it has, who can access it, its backups, and a record of activity.

Open the tenant

From Menu > Partner Console, open the client. Its tabs cover everything you maintain.

Tenant › Acme TradingOrganisationSettingsFeaturesUsersBackupActivitiesSettingsCommence / Suspend / Terminate datesAdmin notice · User noticeScheduled downtime windowStatusActiveEnvironmentProduction
Managing a live client organisation simplified mockup

The tabs

  • Organisation. The client organisation details, kept in step with the live tenant.
  • Settings. Commence, suspend and terminate dates; admin and user notices (with expiry); and scheduled downtime windows.
  • Features. The modules and features the client has switched on.
  • Users. The partner users who may access this client organisation.
  • Backup. Create, restore and remove backups.
  • Activities. The activity log for the client, so you can see what happened and when.

The service lifecycle

A tenant moves through Draft, Active (deployed), Hold (deactivated, with a reason), Complete (end of service) and finally removal. You drive these from the console as the relationship changes.

Good to know. Notices and downtime windows let you tell a client about maintenance in advance, shown to their administrators and users at the times you set.

Related

  • Create a client organisation
  • Apply a configuration preset