The eCommerce integration connects your online stores to Cloudby, pulling their orders in and pushing your stock out, so a sale on the web becomes a retail order here and your inventory stays in step across every channel. It is a genuine, scheduled two-way sync, not a manual export.
- Which platforms are supported
- How the two-way sync works
- Why product mapping matters
- How an online sale posts to the accounts
Anatomy of the screen
An eCommerce site has tabs for the store itself, the Integration (the API connection), Automation (the fulfilment flow triggers), Mapping (tying store products to your stock), and Tools (sync utilities). The supported platforms are WooCommerce and Shopee.
How it behaves
Two-way scheduled sync
A background schedule runs the sync in both directions: orders flow in (ingress) on one cadence and your inventory pushes out (egress) on another, so the store reflects your real stock and you never miss an order. Each order carries its own sync state with error and retry handling, so a single failed order can be diagnosed and re-run without holding up the rest.
Mapping is essential
The integration only works if the store's products and SKUs are mapped to your inventory stock items. That mapping is what lets an incoming order's lines land on the right stock and an outgoing stock update reach the right listing. Get the mapping right and everything else follows.
Posting an online sale
An eCommerce site carries dedicated ledgers, for platform fees, customer payment, delivery, sales revenue, discount and tax, so an online sale posts to the accounts correctly, with marketplace commissions and gateway fees landing where they belong rather than muddying revenue.
Worked example
You connect your WooCommerce store, map its catalogue to your SKUs, and set the sync running. Orders now arrive automatically as retail orders, your stock levels push back to the storefront so it never oversells, and each sale posts revenue, fees and tax to their ledgers.
Edge cases and good practice
- Map before you sync. Unmapped products cannot land on the right stock.
- Watch the per-order sync errors; they isolate a problem order without stopping the feed.
- Wire the channel ledgers so fees and commissions do not distort revenue.
Related
- How to: Connect an online store
- Reference: Retail Order (what orders become)
- Reference: Stock Management (the mapped stock)